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ISO 9001-2000
SEKO is ISO 9001-2000 Certified. ISO 9001 is an international standard
for Quality Management Systems. The system is a set of interrelated, mutually supporting
and synergistic programs and activities where the whole exceeds the sum of its parts.
For example, one plus one equals three. Quality Management means planning and running
an operation so it delivers superior service on a routine basis. Its focus is on
preventing defects instead of fixing them. It looks for ways to make the work easier
and cheaper, which helps control costs and keeps performance at consistently high
levels.
SEKO's documented Quality Management System consists of:
- Quality assurance manual
- Standard operating procedures
- Flow charts (maps) work processes
- Records
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Our system is audited against the requirements of ISO-9001. We use an outside third
party registrar, SGS, to verify our compliance every six months. As of December
15, 2006, SEKO was completely and successfully renewed by SGS. Our corporate facility
is currently approved to ISO-9001-2000.
SEKO's Quality Policy is:
Our Mission is to provide quality freight forwarding services to our customers worldwide.
This is accomplished with a commitment to meet our customers' expectations and performed within
the requirements of our quality system.
SEKO Worldwide acknowledges quality as an ongoing process. Through continual improvement, we
will remain a leader in the freight forwarding services industry.
Our quality process is based upon five core values:
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Respect - for ourselves and all others; |
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Customer focus - we are in business to serve our customers (internal & external) and satisfy their transportation needs; |
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Integrity - no compromise - hold oneself accountable for actions; |
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Teamwork - we need to really work together; and... |
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Fun - work hard, play hard. |
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